Quality Management System

Quality you can prove.

From the first test to “fixed in version 2.4”.

QMS keeps your documents, CAPAs, audits, test cycles, defects and customer issues in one system — every change on record, every piece of evidence attached.

Report → Triage → Defect → Fix → Retest → Release → Tell the customer

 Built by SONAN DIGITAL and used every day on our own products.

ISS-2026-0042 · from RMSFixed in version 2.4
Receipt printer skips the last line
Reporter notified automatically · 3 replies
DEF-2026-0051 · highVerified
Invoice total rounds tax twice
Retest passed on attempt 2 · evidence: 2 screenshots
Release 2.4 · readinessGO
96% passed · 0 blocking defects · 0 retests pending
CAPA-2026-0007Effectiveness review
Calibration overdue on torque tool
Linked to NC-2026-0012 · due Nov 20

Example records — real screens below.

Three products, one record

Everything quality touches.

Most teams keep these in three tools that never talk. In QMS they are linked from the start.

Quality management

ISO 9001-style documents, NC, CAPA, risk, change, audits, suppliers, calibration, training and objectives.

Quality modules

Software quality

Requirements, releases, UAT cycles, test cases with evidence, defects with automatic retests and GO / NO-GO readiness.

Test management

Service Desk

Your own apps report problems through the Intake API; status updates go back by signed webhook.

Service Desk & API

The loop, closed

A customer’s problem, followed all the way.

Report, triage, fix, retest, release — and the customer hears back without anyone writing an e-mail.

  • Issues arrive from your apps with tenant, reporter and attachments
  • Convert to a defect in one click — linked both ways
  • Fix submitted → retest created for the original tester
  • Verified → “Fixed in version 2.4” sent back to the app
How it works
qms.sonandigital.com
Service Desk inbox
  1. You01ReportA customer reports a problem inside your app
  2. You02TriageSupport reviews it in the Service Desk inbox
  3. QMS03DefectConverted to a defect, linked both ways
  4. You04FixDeveloper submits the fix for a release
  5. QMS05RetestQMS creates the retest for the original tester
  6. QMS06ReleaseReadiness score says GO
  7. QMS07Tell them“Fixed in version 2.4” goes back to the app

Find anything

Ctrl + K. Anywhere.

Jump to any page, defect, issue, requirement or release from the keyboard — or start a new record without leaving the page you are on.

  • Searches pages, defects, issues, requirements, releases and applications
  • Quick create: report an issue, log a defect, start a UAT cycle
  • Works the same on desktop, tablet and phone
qms.sonandigital.com
Ctrl+K command palette in QMS

Facts, not promises

What is in the product today.

13quality modules, from documents to calibration
7defect lifecycle steps, with reopen and retest
2SONAN products already reporting into QMS (RMS and MAP)
300+API endpoints — what you can do in the app, your systems can do too

One system instead of three

Quality, testing and support — together.

One QMS replaces the document-control spreadsheet, a test-management tool and a help desk, and links them. Four plans, from the quality suite alone to the full platform.

Who is QMS for?

Teams that need quality records they can prove — small manufacturers and service businesses working to ISO 9001, and software teams that test, release and support their own products.

Can I try it?

Ask for pricing by e-mail or book a demo. If QMS fits, we set up a workspace for your team.

Does it work on a phone?

Yes. Every screen works on phones and tablets, with a bottom tab bar and quick-create button.

Is QMS only for ISO 9001?

No. The quality modules follow ISO 9001 practice, and the same platform runs software testing, defects and a service desk.

All questions

We wanted one place where a customer’s problem, the test that caught it and the fix that shipped are the same record.

Adnan · Founder, SONAN DIGITAL

See QMS on your own process.

Twenty minutes, your use case.