Features / Quality management
From problem to fixed — for good.
And proof that it stayed fixed.
Record a non-conformance, contain it, decide what to do, and escalate to a corrective or preventive action when the cause needs fixing. Customer complaints follow the same discipline.
qms.sonandigital.com
● Non-conformances & CAPA
Non-conformances
- Containment → evaluation → disposition
- Escalate to a CAPA in one step, linked both ways
- Numbered automatically (e.g. NC-2026-0012)
CAPA that closes properly
- Investigation → action plan → implementation → effectiveness review
- Reopen if the effectiveness review fails
- Owners, due dates and notifications
Customer complaints
- Log a complaint from intake to resolution
- Link it to the NC or CAPA it caused
- Every decision is on the record
See QMS on your own process.
Twenty minutes, your use case.