Solutions / Repair & retail
Fix the shop’s problems before customers notice.
For stores running on software.
When the point-of-sale or repair system misbehaves, staff report it from inside the app. QMS tracks it to a fix and tells the store when it is done.
Live Live today: SONAN’s repair management system (RMS) sends its support requests to QMS.
What you get
The parts that matter to you.
- “Report a problem” from inside the store’s app
- Status sent back to the store automatically
- Complaints and corrective actions
- Staff training records
qms.sonandigital.com

Features you will use most
Service Desk & Intake API
Your apps report issues straight into QMS.
Learn moreDefect tracking
A defect lifecycle with automatic retests.
Learn moreNon-conformances & CAPA
Contain, investigate, correct and prove it worked.
Learn moreTraining & competence
Requirements, records and who is up to date.
Learn moreSee QMS on your own process.
Twenty minutes, your use case.