Features / Service Desk
Every app’s “Report a problem”, in one inbox.
And the answer goes back by itself.
Connect your products to QMS with the Intake API. Customers report problems and questions inside your app; your support team triages them in QMS; status updates flow back through signed webhooks.
qms.sonandigital.com
● Service Desk & Intake API
Intake API v1
- Submit, list, read and reply — with idempotency keys
- Attachments upload and download
- Monthly quotas per tenant and per user, structured error codes
Triage inbox
- Filter by system, tenant, type, status, assignee and application
- Public replies and internal notes
- Convert to a defect, link an existing one, turn into a requirement or mark duplicate
Signed webhooks
- issue.created, status_changed, public_reply, type_changed
- HMAC-SHA256 signatures with a replay window
- Retries with back-off, delivery log, test button
See QMS on your own process.
Twenty minutes, your use case.